Getting money from repeat customers at your holiday property
Many places tend to treat repeat customers specially through offering discounts, extra services, or whatever.
However, they remain customers and one of the key things about that is that you need to get money off them for whatever goods or services that you sell, even if they are both a repeat customer and a large one.
One trap to fall into is to be more lax with the payment terms. Unless you habitually offer credit then you shouldn’t offer it to even the best of customers as sooner or later it’ll just cause needless friction between you and a good customer. If it’s pay on delivery for everyone else then that should be the case for even the best customers too as your sales contract probably doesn’t allow for any credit in such circumstances: a recipe for trouble collecting the cash if ever there was one.
So, yes, offer better discounts to better customers. Yes, offer, additional services to better customers. But, NO, don’t change your payment terms.
Popularity: 32% [?]
Related posts:
- Should you accept credit cards even if you’ve only a small holiday apartment?
- How are you going to get money off your guests for your vacation property?
- Where should the website for your holiday property be hosted?
- A difficult year for everyone
- How do you avoid being taken in by Internet scams?